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Data protection & Privacy Policy
Data Controller:
Rybak Irina, Zaderii Inna
Frozen Eats UG
Brandenburgische Straße 23
10707 Berlin
Germany
Email: info@frozeneats.de
Thank you for visiting our online shop and website. We take your privacy seriously and are committed to protecting your personal information. Below, we provide detailed information on how we manage and process your data.
1. Access Data and Hosting
You can browse our website without providing any personal information. Each visit to the site results in the web server automatically storing a server log file, which includes details such as the requested file name, your IP address, the date and time of the request, the amount of data transferred, and the requesting provider (access data). This data is collected solely to ensure the website operates smoothly and to enhance our services. This processing is based on Art. 6 (1) (f) GDPR, which protects our legitimate interest in presenting our services effectively. All access data is deleted no later than seven days after your visit to our website.
2. Data Collection and Use for Contract Processing and Customer Account Creation
2.1 Use of Data for Contract Execution
To process your contract in accordance with Art. 6 (1) (b) GDPR, we collect personal data that you voluntarily provide during your order. Mandatory fields are clearly marked, as we need this information to complete your order. Without these details, we cannot fulfill your order. The specific data collected can be seen on the relevant input forms.
Further information regarding how your data is processed, including its transfer to our service providers for order, payment, and delivery processing, is detailed in other sections of this privacy policy. Once the contract is fully processed, your data will be restricted from further processing and deleted after the statutory retention periods under tax and commercial law, in accordance with Art. 6 (1) (c) GDPR. If you have expressly consented to further use of your data as per Art. 6 (1) (a) GDPR, or if we are legally permitted to retain your data beyond this, we will inform you accordingly in this declaration.
Inventory Management Software
We utilize inventory management software from external service providers to handle orders and contracts. These providers operate on our behalf as part of our order processing framework. If you have questions about our service providers and our cooperation with them, please use the contact options provided in this privacy policy.
Our service providers may be located in or use servers in countries outside the EU and EEA. Since there is no European Commission adequacy decision for these countries, our cooperation is governed by standard data protection clauses adopted by the European Commission.
2.2 Customer Account
If you consent to this in accordance with Art. 6 (1) (a) GDPR by choosing to open a customer account, we will use your data to create and manage your account and to store your information for future orders on our website. You can delete your customer account at any time by either sending a request to the contact options provided in this privacy policy or using the deletion feature available in your account settings. Once your customer account is deleted, your data will be removed unless you have given explicit consent for further use under Art. 6 (1) (a) GDPR, or if we retain the data in accordance with applicable laws, as outlined in this declaration.
2.3 Contacting Frozen Eats UG
When you contact us, such as through a contact form or email, we collect personal data to handle your inquiries as per Art. 6 (1) (b) GDPR, provided you voluntarily give us this information. Mandatory fields are marked because we need this data to process your contact. The specific data collected can be seen on the respective forms. After your inquiry has been fully addressed, your data will be deleted unless you have given explicit consent for further use under Art. 6 (1) (a) GDPR, or if we are permitted by law to retain and use your data beyond this, as described in this privacy policy.
3. Use of Data for Processing Shipments
To fulfill the contract in accordance with Art. 6 (1) (b) GDPR, we share your data with the shipping service provider responsible for delivering the ordered goods, as necessary for the delivery process.
Data Transfer for Shipping Notifications
If you have given explicit consent during or after your order in accordance with Art. 6 (1) (a) GDPR, we will provide your email address and phone number to the selected shipping service provider. This allows them to contact you for delivery notifications or coordination before the delivery. You can withdraw your consent at any time by contacting us through the options provided in this privacy policy or by reaching out directly to the shipping service provider using the contact details below. Upon revocation, we will delete the data provided for this purpose, unless you have given explicit consent for further use or we are legally permitted to retain and use your data beyond this, as outlined in this declaration.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
4. Use of Data for Processing Payments
We collaborate with various partners for payment processing in our online shop, including technical service providers, credit institutions, and payment service providers.
4.1 Data Use for Processing Transactions
Depending on the payment method you choose, we share the necessary data with our technical service providers, credit institutions, or the selected payment service provider to process the payment transaction. This is in accordance with Art. 6 (1) (b) GDPR to fulfill the contract. In some cases, payment service providers collect the required data themselves, either on their own website or through technical integration into the ordering process. The privacy policy of the respective payment service provider will apply in these cases. For any questions about our payment processing partners and our collaboration with them, please use the contact options provided in this privacy policy.
4.2 Data Use for Fraud Prevention and Payment Process Optimization
If applicable, we provide additional data to our service providers, which they use along with the data necessary for payment processing to prevent fraud and optimize our payment processes (e.g., invoicing, handling disputed payments, and accounting support). According to Art. 6 (1) (f) GDPR, this processing protects our legitimate interests in preventing fraud and managing payments efficiently, which outweighs our interests in balancing the process.
5. Email and Messenger Advertising
5.1 Email Newsletter Subscription
When you subscribe to our newsletter, we will use the data you provide to send you regular updates via email, based on your consent as per Art. 6 (1) (a) GDPR. You can unsubscribe at any time by either contacting us through the details provided below or using the unsubscribe link in the newsletter. Once you unsubscribe, we will remove your email address from our list, unless you have consented to further use of your data under Art. 6 (1) (a) GDPR or if we retain it in accordance with applicable laws, as explained in this privacy policy.
5.2 Email Offers Without Subscription and Your Right to Object
If we have your email address from a purchase you made and you have not opted out, we may, in accordance with Section 7 (3) of the German Unfair Competition Act (UWG), send you email offers for similar products to those you have purchased. This is based on our legitimate interest in marketing our products to customers, which we believe outweighs any privacy concerns.
You can opt out of receiving these offers at any time by contacting us using the details provided in this privacy policy or by using the opt-out link in the promotional emails. This will not incur any costs other than the standard transmission costs.
5.3 Newsletter Distribution
Our newsletter may be sent by third-party service providers acting on our behalf. If you have questions about these service providers and our collaboration with them, please use the contact details provided in this privacy policy.
Some of our service providers may be located in or use servers in the USA. Since there is no European Commission adequacy decision for the USA, our collaboration with these providers is based on standard data protection clauses adopted by the European Commission.
5.4 Sending Rating Requests via Email
If you have given us explicit consent to do so during or after your order, as per Art. 6 (1) sentence 1 lit. a GDPR, we will use your email address to request a rating for your order through our rating system. You can withdraw this consent at any time by contacting us through the details provided in this data protection notice or by using the unsubscribe link included in the rating request.
Rating requests may also be sent through our service provider, Trusted Shops GmbH, located at Subbelrather Str. 15C, 50823 Cologne (Trusted Shops).
We receive information about the status of your rating from Trusted Shops, such as whether the rating request was sent and received. This is done in accordance with Art. 6 (1) sentence 1 lit. f GDPR, to fulfill our legitimate interest in monitoring the status of rating invitations for potential improvements and to support Trusted Shops' legitimate interest in providing their service.
We share responsibility with Trusted Shops for sending rating requests and handling rating or status information.
For any inquiries related to this joint responsibility, please contact Trusted Shops GmbH using their contact details provided here. Additional information about data protection can be found at the following link. You may also reach out to us directly using the contact information provided in this data protection notice. If needed, your inquiry will be forwarded to the relevant party for a response.
5.5. Using Messenger Telegram.
On our website we use integration with the messaging service Telegram. Link to its data protection policy - https://telegram.org/privacy/de?setln=en.
To its terms of use - https://telegram.org/tos/de
Nutzerleitlinie for the EU-Gesetz on digital technologies - https://telegram.org/tos/eu-dsa
Data Controller:
Rybak Irina, Zaderii Inna
Frozen Eats UG
Brandenburgische Straße 23
10707 Berlin
Germany
Email: info@frozeneats.de
Thank you for visiting our online shop and website. We take your privacy seriously and are committed to protecting your personal information. Below, we provide detailed information on how we manage and process your data.
1. Access Data and Hosting
You can browse our website without providing any personal information. Each visit to the site results in the web server automatically storing a server log file, which includes details such as the requested file name, your IP address, the date and time of the request, the amount of data transferred, and the requesting provider (access data). This data is collected solely to ensure the website operates smoothly and to enhance our services. This processing is based on Art. 6 (1) (f) GDPR, which protects our legitimate interest in presenting our services effectively. All access data is deleted no later than seven days after your visit to our website.
2. Data Collection and Use for Contract Processing and Customer Account Creation
2.1 Use of Data for Contract Execution
To process your contract in accordance with Art. 6 (1) (b) GDPR, we collect personal data that you voluntarily provide during your order. Mandatory fields are clearly marked, as we need this information to complete your order. Without these details, we cannot fulfill your order. The specific data collected can be seen on the relevant input forms.
Further information regarding how your data is processed, including its transfer to our service providers for order, payment, and delivery processing, is detailed in other sections of this privacy policy. Once the contract is fully processed, your data will be restricted from further processing and deleted after the statutory retention periods under tax and commercial law, in accordance with Art. 6 (1) (c) GDPR. If you have expressly consented to further use of your data as per Art. 6 (1) (a) GDPR, or if we are legally permitted to retain your data beyond this, we will inform you accordingly in this declaration.
Inventory Management Software
We utilize inventory management software from external service providers to handle orders and contracts. These providers operate on our behalf as part of our order processing framework. If you have questions about our service providers and our cooperation with them, please use the contact options provided in this privacy policy.
Our service providers may be located in or use servers in countries outside the EU and EEA. Since there is no European Commission adequacy decision for these countries, our cooperation is governed by standard data protection clauses adopted by the European Commission.
2.2 Customer Account
If you consent to this in accordance with Art. 6 (1) (a) GDPR by choosing to open a customer account, we will use your data to create and manage your account and to store your information for future orders on our website. You can delete your customer account at any time by either sending a request to the contact options provided in this privacy policy or using the deletion feature available in your account settings. Once your customer account is deleted, your data will be removed unless you have given explicit consent for further use under Art. 6 (1) (a) GDPR, or if we retain the data in accordance with applicable laws, as outlined in this declaration.
2.3 Contacting Frozen Eats UG
When you contact us, such as through a contact form or email, we collect personal data to handle your inquiries as per Art. 6 (1) (b) GDPR, provided you voluntarily give us this information. Mandatory fields are marked because we need this data to process your contact. The specific data collected can be seen on the respective forms. After your inquiry has been fully addressed, your data will be deleted unless you have given explicit consent for further use under Art. 6 (1) (a) GDPR, or if we are permitted by law to retain and use your data beyond this, as described in this privacy policy.
3. Use of Data for Processing Shipments
To fulfill the contract in accordance with Art. 6 (1) (b) GDPR, we share your data with the shipping service provider responsible for delivering the ordered goods, as necessary for the delivery process.
Data Transfer for Shipping Notifications
If you have given explicit consent during or after your order in accordance with Art. 6 (1) (a) GDPR, we will provide your email address and phone number to the selected shipping service provider. This allows them to contact you for delivery notifications or coordination before the delivery. You can withdraw your consent at any time by contacting us through the options provided in this privacy policy or by reaching out directly to the shipping service provider using the contact details below. Upon revocation, we will delete the data provided for this purpose, unless you have given explicit consent for further use or we are legally permitted to retain and use your data beyond this, as outlined in this declaration.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
4. Use of Data for Processing Payments
We collaborate with various partners for payment processing in our online shop, including technical service providers, credit institutions, and payment service providers.
4.1 Data Use for Processing Transactions
Depending on the payment method you choose, we share the necessary data with our technical service providers, credit institutions, or the selected payment service provider to process the payment transaction. This is in accordance with Art. 6 (1) (b) GDPR to fulfill the contract. In some cases, payment service providers collect the required data themselves, either on their own website or through technical integration into the ordering process. The privacy policy of the respective payment service provider will apply in these cases. For any questions about our payment processing partners and our collaboration with them, please use the contact options provided in this privacy policy.
4.2 Data Use for Fraud Prevention and Payment Process Optimization
If applicable, we provide additional data to our service providers, which they use along with the data necessary for payment processing to prevent fraud and optimize our payment processes (e.g., invoicing, handling disputed payments, and accounting support). According to Art. 6 (1) (f) GDPR, this processing protects our legitimate interests in preventing fraud and managing payments efficiently, which outweighs our interests in balancing the process.
5. Email and Messenger Advertising
5.1 Email Newsletter Subscription
When you subscribe to our newsletter, we will use the data you provide to send you regular updates via email, based on your consent as per Art. 6 (1) (a) GDPR. You can unsubscribe at any time by either contacting us through the details provided below or using the unsubscribe link in the newsletter. Once you unsubscribe, we will remove your email address from our list, unless you have consented to further use of your data under Art. 6 (1) (a) GDPR or if we retain it in accordance with applicable laws, as explained in this privacy policy.
5.2 Email Offers Without Subscription and Your Right to Object
If we have your email address from a purchase you made and you have not opted out, we may, in accordance with Section 7 (3) of the German Unfair Competition Act (UWG), send you email offers for similar products to those you have purchased. This is based on our legitimate interest in marketing our products to customers, which we believe outweighs any privacy concerns.
You can opt out of receiving these offers at any time by contacting us using the details provided in this privacy policy or by using the opt-out link in the promotional emails. This will not incur any costs other than the standard transmission costs.
5.3 Newsletter Distribution
Our newsletter may be sent by third-party service providers acting on our behalf. If you have questions about these service providers and our collaboration with them, please use the contact details provided in this privacy policy.
Some of our service providers may be located in or use servers in the USA. Since there is no European Commission adequacy decision for the USA, our collaboration with these providers is based on standard data protection clauses adopted by the European Commission.
5.4 Sending Rating Requests via Email
If you have given us explicit consent to do so during or after your order, as per Art. 6 (1) sentence 1 lit. a GDPR, we will use your email address to request a rating for your order through our rating system. You can withdraw this consent at any time by contacting us through the details provided in this data protection notice or by using the unsubscribe link included in the rating request.
Rating requests may also be sent through our service provider, Trusted Shops GmbH, located at Subbelrather Str. 15C, 50823 Cologne (Trusted Shops).
We receive information about the status of your rating from Trusted Shops, such as whether the rating request was sent and received. This is done in accordance with Art. 6 (1) sentence 1 lit. f GDPR, to fulfill our legitimate interest in monitoring the status of rating invitations for potential improvements and to support Trusted Shops' legitimate interest in providing their service.
We share responsibility with Trusted Shops for sending rating requests and handling rating or status information.
For any inquiries related to this joint responsibility, please contact Trusted Shops GmbH using their contact details provided here. Additional information about data protection can be found at the following link. You may also reach out to us directly using the contact information provided in this data protection notice. If needed, your inquiry will be forwarded to the relevant party for a response.
5.5. Using Messenger Telegram.
On our website we use integration with the messaging service Telegram. Link to its data protection policy - https://telegram.org/privacy/de?setln=en.
To its terms of use - https://telegram.org/tos/de
Nutzerleitlinie for the EU-Gesetz on digital technologies - https://telegram.org/tos/eu-dsa
6. Contact Options and Your Rights
6.1 Your Rights
Right to Access: Under Article 15 GDPR, you can request information about the personal data we process about you.
Right to Rectification: According to Article 16 GDPR, you can ask us to correct any inaccurate or incomplete personal data without delay.
Right to Erasure: Pursuant to Article 17 GDPR, you can request the deletion of your personal data, except where processing is necessary for:
Right to Object
If we process your personal data based on our legitimate interests, you have the right to object to this processing at any time. For direct marketing purposes, you can exercise this right immediately. For other purposes, you can object based on specific circumstances related to your situation.
Once you exercise your right to object, we will cease processing your data for those purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.
If the processing is for direct marketing, we will stop processing your data for that purpose without exception.
6.2 Contact Options
For questions about how we collect, process, or use your personal data, or if you wish to request information, correction, restriction, or deletion of your data, or if you want to withdraw your consent or object to specific uses of your data, please contact our Data Protection Officer.
Data protection officer:
Rybak Irina, Zaderii Inna
Frozen Eats UG
Brandenburgische Straße 23
10707 Berlin
Germany
Email: info@frozeneats.de
6.1 Your Rights
Right to Access: Under Article 15 GDPR, you can request information about the personal data we process about you.
Right to Rectification: According to Article 16 GDPR, you can ask us to correct any inaccurate or incomplete personal data without delay.
Right to Erasure: Pursuant to Article 17 GDPR, you can request the deletion of your personal data, except where processing is necessary for:
- Exercising the right to freedom of expression and information;
- Complying with legal obligations;
- Reasons of public interest;
- The establishment, exercise, or defense of legal claims.
- Right to Restriction: Under Article 18 GDPR, you can request that we limit the processing of your personal data if:
- You dispute the accuracy of the data;
- The processing is unlawful but you object to its erasure;
- We no longer need the data, but you need it to establish, exercise, or defend legal claims;
- You have objected to the processing under Article 21 GDPR.
- Right to Data Portability: Article 20 GDPR grants you the right to receive your personal data in a structured, commonly used, and machine-readable format or to have it transferred to another data controller.
- Right to Lodge a Complaint: Under Article 77 GDPR, you can file a complaint with a supervisory authority. Typically, this would be the authority in your place of residence, workplace, or our company’s headquarters.
Right to Object
If we process your personal data based on our legitimate interests, you have the right to object to this processing at any time. For direct marketing purposes, you can exercise this right immediately. For other purposes, you can object based on specific circumstances related to your situation.
Once you exercise your right to object, we will cease processing your data for those purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.
If the processing is for direct marketing, we will stop processing your data for that purpose without exception.
6.2 Contact Options
For questions about how we collect, process, or use your personal data, or if you wish to request information, correction, restriction, or deletion of your data, or if you want to withdraw your consent or object to specific uses of your data, please contact our Data Protection Officer.
Data protection officer:
Rybak Irina, Zaderii Inna
Frozen Eats UG
Brandenburgische Straße 23
10707 Berlin
Germany
Email: info@frozeneats.de